Keeler MINI
1111 Troy Schenectady Rd, Latham NY 12110 • Phone: (877) 209-9386 • Service: (877) 209-9386
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.8
  •   4.5
      –   Shalom S., Manchester Center, VT May 17, 2013
  •   5.0
      –   Kathryn D., Whitney Point, NY May 17, 2013
  •   5.0
      –   Elizabeth M., Williamstown, MA May 16, 2013
  •   5.0
    "I've never had such an easy, positive experience buying a car. Gary was efficient and enthusiastic but in no way pushy or pressured me. She is a great ambassador for Mini. When I took my test drive she picked up on the fact that the automatic I was driving wasn't really what I wanted - in the best positive way she said that maybe I'd prefer the standard (my Clubman before the new car had been a standard). We went back out in a standard and she was right!"   –   Kathleen J., MARIETTA, NY May 14, 2013
  •   5.0
      –   David K., Syracuse, NY May 14, 2013
  •   5.0
    "my salesman was never pushy, unlike other dealerships. I loved the atmosphere, laid back, friendly,not the typical suit and tie. I loved everything about keeler from top to bottom."   –   Brenda B., Whitehall, NY May 13, 2013
  •   5.0
      –   Siobahn H., Cohoes, NY May 13, 2013
  •   4.5
      –   Nicholas V., Ballston Spa, NY May 13, 2013
  •   5.0
      –   Weiran Y., Ithaca, NY May 13, 2013
  •   5.0
    "Gia was my saleswoman and was extremely responsive, diligent, honest and helpful! SHe was a delight to work with!"   –   Elizabeth Z., Ludlow, VT May 13, 2013
  •   5.0
      –   Vincent L., New Hartford, NY May 12, 2013
  •   5.0
      –   Barbara M., Niskayuna, NY May 6, 2013
  •   4.5
    "Vehicle delivered with the wrong (locally installed) stripes. Still waiting for this to be resolved."   –   William A., Averill Park, NY May 6, 2013
  •   5.0
      –   Kayla C., Green Island, NY May 5, 2013
  •   4.5
      –   Nancy S., Lanesboro, MA May 5, 2013
  •   3.5
    "Gia is an awesome advisor!"   –   Tina D., GREENVILLE, NY May 4, 2013
  •   5.0
      –   Monchima M., Eagle Bridge, NY May 2, 2013
  •   5.0
    "Gary in MINI new car sales was wonderful to work with"   –   David J., Ghent, NY May 1, 2013
  •   5.0
    "Every visit to Keeler has always been exceptional!"   –   Stuart H., Lake Placid, NY May 1, 2013
  •   5.0
      –   Rae B., Albany, NY Apr 30, 2013
  •   3.5
      –   MINI Owner, Cheshire, MA Apr 30, 2013
  •   5.0
      –   Jeni R., Gansevoort, NY Apr 30, 2013
  •   5.0
      –   Cheryle K., Manlius, NY Apr 29, 2013
  •   5.0
      –   Kimberly C., Kingston, NY Apr 28, 2013
  •   5.0
      –   George B., Lee, MA Apr 28, 2013
  •   5.0
      –   Matthew J., Schenectady, NY Apr 23, 2013
  •   5.0
      –   Jeffrey F., Rexford, NY Apr 23, 2013
  •   5.0
      –   Patricia C., Elizaville, NY Apr 19, 2013
  •   5.0
      –   Julianne T., Saratoga Springs, NY Apr 16, 2013
  •   5.0
      –   Michele D., Schenectady, NY Apr 14, 2013
  •   5.0
      –   Andrew M., Galway, NY Apr 14, 2013
  •   5.0
    "Best experience I have had purchasing a car. Brendon Sias was excellent!"   –   Donna Y., South Glens Falls, NY Apr 14, 2013
  •   5.0
      –   Carmelo C., Scotia, NY Apr 11, 2013
  •   5.0
    "Brendon and Kevin were amazing! Brendon was very informative and knowledgeable about our mini. Kevin work hard to get us the financing we needed. Without them I don't know if I would have purchased my mini."   –   Beau B., Clifton Park, NY Apr 9, 2013
  •   5.0
    "Brendon Sias was truly devoted to making my first Mini experience trouble free and even enjoyable. He demonstrated his knowledge of the Mini in a way that provided me the level of comfort I needed so I could quickly get to have fun driving it. He took an exceptional step in sending me a personal video demonstrating one of the electronic functions I was having difficulty with, in addition to telephone calls to me to insure my success. Very happy with the other personnel that provided me with all the ancillary aspects of purchasing a new car."   –   Robert E., East Jewett, NY Apr 9, 2013
  •   5.0
    "An outstanding team! From my very first encounter, through driving off the lot in my new MINI, everything was absolutely perfect!"   –   Brian M., Cobleskill, NY Apr 8, 2013
  •   5.0
      –   M C., HUDSON, NY Apr 6, 2013
  •   5.0
      –   Michael G., Albany, NY Apr 6, 2013
  •   5.0
    "Andrea Monza was a pleasure to work with. She is very knowledgable and took time to give me different payment options. She was patient and not at all pushy. My experience was painless...Toby was also very helpful, Andrea was busy with a customer when I came in and Toby took the time to answer my questions and accompany me on three test drives.Kevin was also helpful, I never buy an extended warranty, But after discussing the savings in the long run, I decided to purchase the extented warranty."   –   Luanne S., Troy, NY Apr 1, 2013
  •   5.0
      –   Kathleen G., Clifton Park, NY Mar 28, 2013
  •   5.0
    "Brendon Sias was very thorough. His knowledge of the car was amazing. He also had many helpful suggestions for the break in period. He went above and beyond regular customer care. He really seems to genuinely love the products he sells.He is a real asset to your team and a pleasure to work with."   –   Jodi G., Catskill, NY Mar 27, 2013
  •   5.0
      –   Nicole B., Clifton Park, NY Mar 26, 2013
  •   5.0
    "My Sales person Gia Mertzluff was outstanding!"   –   Donna S., Schenectady, New York Mar 25, 2013
  •   5.0
      –   Karen C., Saratoga Springs, NY Mar 24, 2013
  •   5.0
      –   Stanley E., Sherrill, NY Mar 20, 2013
  •   4.0
    "It took an email to Bill S to move things along...our original salesperson was inattentive, at best."   –   Rochelle W., Germantown, NY Mar 19, 2013
  •   5.0
      –   Joseph C., Queensbury, NY Mar 18, 2013
  •   5.0
      –   Edward S., Canajoharie, NY Mar 18, 2013
  •   5.0
      –   Tomomitsu M., Valatie, NY Mar 18, 2013
  •   5.0
    "Gia is by far the best auto sales person I have delt with. I look foward to returning to her for my familys next new car."   –   Denise H., Lake Katrine, NY Mar 15, 2013
  •   5.0
      –   Dineen S., E Arlington, VT Mar 13, 2013
  •   4.5
      –   Karen S., Ghent, NY Mar 11, 2013
  •   3.5
      –   Linda R., Loudonville, NY Mar 8, 2013
  •   5.0
      –   Maria C., Catskill, NY Mar 8, 2013
  •   5.0
      –   William S., Greenwich, NY Mar 8, 2013
  •   5.0
      –   Jessica G., Clinton, CT Mar 7, 2013
  •   5.0
      –   Cynthia T., Greensboro, NC Mar 3, 2013
  •   5.0
      –   Pamela Y., Clifton Park, NY Mar 2, 2013
  •   4.5
      –   Kim H., Plattsburgh, NY Feb 28, 2013
  •   5.0
    "The Mini department is so fantastic! The salesman. I worked with new the product like he built it and told me about its personality like he was its father! I had fun buying my 2nd MINI and would go back to KEELER and send my friends there too."   –   Carolyn F., Middle Grove, NY Feb 26, 2013
  •   4.0
      –   Erika T., Albany, NY Feb 26, 2013
  •   5.0
    "This is my fourth Mini Cooper. I obviously love the product, but the people at Keeler are exceptional, and have made my experience wonderful."   –   Shelley M., New Hartford, NY Feb 25, 2013
  •   5.0
    "Fun warm weather car. Last kid graduates from college and gets old Subaru"   –   Robert L., NISKAYUNA, NY Feb 25, 2013
  •   5.0
      –   Gia M., Burnt Hills, NY Feb 25, 2013
  •   4.5
      –   Steven K., Poestenkill, NY Feb 23, 2013
  •   5.0
      –   Robin H., AUSTERLITZ, NY Feb 23, 2013
Service Rating 4.5
  •   5.0
      –   Peter K., Little Falls, NY May 17, 2013
  •   5.0
      –   Julie Q., Berne, NY May 17, 2013
  •   5.0
      –   Claire S., Clifton Park, NY May 17, 2013
  •   5.0
      –   Amy Z., Schenectady, NY May 16, 2013
  •   5.0
      –   Edward R., Woodstock, NY May 16, 2013
  •   4.5
      –   Jennifer M., Cohoes, NY May 15, 2013
  •   5.0
      –   Patricia C., N CLARENDON, VT May 15, 2013
  •   5.0
      –   Rochelle W., Germantown, NY May 13, 2013
  •   5.0
      –   Michael R., Schenectady, NY May 13, 2013
  •   5.0
    "Although you need a bigger waiting room."   –   Tracey B., West Coxsackie, NY May 13, 2013
  •   5.0
      –   Charles W., BENNINGTON, VT May 12, 2013
  •   4.0
      –   Ellen B., Catskill, NY May 12, 2013
  •   5.0
      –   Kevin N., Malone, NY May 11, 2013
  •   4.5
      –   Mary H., Saratoga Springs, NY May 11, 2013
  •   4.5
      –   Matthew J., Schenectady, NY May 10, 2013
  •   5.0
      –   Jeffrey L., Granville, NY May 10, 2013
  •   3.0
    "Everyone was very nice but one of the issues was not taken care of, and the servicing took a very long time."   –   Wendy B., Albany, NY May 8, 2013
  •   5.0
      –   Jodie R., Catskill, NY May 7, 2013
  •   4.5
      –   Joanna O., Brooklyn, NY May 7, 2013
  •   4.0
      –   Mary B., Adams, MA May 7, 2013
  •   5.0
    "Mr. Brian Tierno I hope I spelled it right, was a big help"   –   Barry B., Loudonville, NY May 7, 2013
  •   4.5
      –   Carl N., South Bethlehem, NY May 7, 2013
  •   4.5
      –   Catherine H., Manchester Center, VT May 6, 2013
  •   5.0
      –   Paul P., Lenox, MA May 6, 2013
  •   4.5
      –   Xiaoping J., QUEENSBURY, NY May 5, 2013
  •   5.0
      –   Anthony G., Albany, NY May 4, 2013
  •   5.0
      –   David M., Delmar, NY May 4, 2013
  •   2.0
    "Keeler Mini was unable to complete the service needed and could not provide a loaner so that I could leave the car for them to complete it on the next business day. I had to drive the car home and arrange for it to be serviced at a different Mini dealership."   –   Mary D., Fulton, NY May 3, 2013
  •   5.0
    "Quick,clean, and efficient"   –   Robert W., Albany, NY May 3, 2013
  •   5.0
      –   Michael R., Niskayuna, NY May 3, 2013
  •   4.0
      –   Jolanda S., East Meredith, NY May 2, 2013
  •   5.0
      –   Shelia K., Troy, NY May 2, 2013
  •   5.0
      –   Tris P., Albany, NY May 2, 2013
  •   5.0
    "Bill Fitzpatrick worked with MINI rep to get a prior condition fixed under warranty. Great!"   –   Heather B., Altamont, NY Apr 30, 2013
  •   5.0
      –   Paul V., Apalachin, NY Apr 30, 2013
  •   5.0
      –   Linda R., Williamstown, MA Apr 30, 2013
  •   5.0
      –   Joel K., Clifton Park, NY Apr 29, 2013
  •   3.0
      –   Jonathan F., Binghamton, NY Apr 28, 2013
  •   5.0
    "Well organized, professional service advisor; shuttle service made vehicle drop-off and pick-up easy..."   –   Thomas M., Albany, NY Apr 28, 2013
  •   4.5
      –   Nancy F., Troy, NY Apr 26, 2013
  •   4.0
    "Two comments, one posititive, one negative. This was my first time needing service (warranty item). The car wash and vacuum are a nice touch. Thank you. The shuttle service was welcome and appreciated, but I was not happy about having to wait until almost 9:00 am, when I was told that it left at 8:30, so I got there at 8:20. I was lucky that day, that I had nothing pressing that I missed."   –   MINI Owner, Delmar, NY Apr 26, 2013
  •   4.5
      –   Amy M., Oneida, NY Apr 26, 2013
  •   4.0
    "I am very satisfied with the quality of the work done, but I spoke to 3 different people during this process, asking each one if my rear brakes could be serviced while it was at Keeler. Each person's reply was generally the same, that yes they would send the car to the service dept when they were done with the body work. The brakes were not done and I now have to make a separate appt for this to be done."   –   Jennifer P., Richmondville, NY Apr 25, 2013
  •   5.0
      –   Marilyn G., Rensselaer, NY Apr 25, 2013
  •   5.0
    "As always this dealership make you feel welcome and service staff is very nice , freindly and helpful"   –   Molly H., Greenwich, NY Apr 23, 2013
  •   2.5
      –   Martine A., Greenwich, NY Apr 22, 2013
  •   4.5
    "It was listed to reset the service mileage following the oil change, but they did not. Too far to go to get this corrected."   –   Carol B., Cambridge, NY Apr 22, 2013
  •   4.5
      –   Carlo D., Rupert, VT Apr 21, 2013
  •   5.0
    "As always"   –   Russel G., Schenectady, NY Apr 21, 2013
  •   4.5
      –   Amy K., Ballston Lake, NY Apr 21, 2013
  •   4.5
      –   Peter C., Albany, NY Apr 20, 2013
  •   3.0
    "It took 41/2 hours for oil change and computer check."   –   Amy A., Fultonville, NY Apr 19, 2013
  •   3.5
    "Service performed as requested. I was told the car would be washed/vacuumed free of charge. When I picked up the car, a warning light was on. I took the car back in immediately and the service tech was able to replace the needed headlamp. Additionally, it was very clear that the car had not been washed or vacuumed as promised."   –   Alicia R., Troy, NY Apr 19, 2013
  •   4.5
      –   John B., Schenectady, NY Apr 19, 2013
  •   4.5
      –   Jennifer Z., Rome, NY Apr 18, 2013
  •   5.0
      –   Gwen F., Oneonta, NY Apr 17, 2013
  •   3.0
    "Once again I drove there from 2.5hrs away and the part was not there!"   –   Damian S., Syracuse, NY Apr 15, 2013
  •   5.0
      –   Lenore M., Rhinebeck, NY Apr 14, 2013
  •   4.0
      –   Doris S., Waterford, NY Apr 14, 2013
  •   4.5
      –   Noreen N., Wallingford, VT Apr 14, 2013
  •   4.0
      –   Carol H., Greenwich, NY Apr 13, 2013
  •   5.0
      –   MINI Owner, Schenectady, NY Apr 12, 2013
  •   4.5
    "This was a very basic 7,000 mile service, no opportunity for extended work or interaction with service advisor - all was expeditious and professional"   –   Beth M., Edmeston, NY Apr 12, 2013
  •   4.5
      –   Rosanna V., Glenmont, NY Apr 12, 2013
  •   5.0
      –   Vincent L., New Hartford, NY Apr 11, 2013
  •   4.5
      –   Andrew C., RHINEBECK, NY Apr 11, 2013
  •   4.0
      –   Donald C., Schenectady, NY Apr 11, 2013
  •   4.0
      –   Jamie M., Mayfield, NY Apr 10, 2013
  •   5.0
      –   Natalie R., Albany, NY Apr 10, 2013
  •   5.0
      –   Chantal W., SCHENECTADY, NY Apr 9, 2013
  •   5.0
      –   Scott S., Glens Falls, NY Apr 9, 2013
  •   3.0
    "overall appointment time took slightly longer than stated. 100 minutes for oil change and wash seems a bit excessive."   –   Ryan L., Clifton Park, NY Apr 9, 2013
  •   4.0
      –   Lucian D., Liverpool, NY Apr 8, 2013
  •   5.0
      –   Brian M., Cobleskill, NY Apr 8, 2013
  •   5.0
      –   Amy A., Glenville, NY Apr 8, 2013
  •   5.0
    "Service was phenomenal! The dropped me off and picked me up from work. Service like this makes me feel valued as a customer!"   –   Christopher M., Saratoga Springs, NY Apr 7, 2013
  •   2.0
    "I took my car in to find out why the blue tooth, satellite radio and accessory input to the sound system stopped working. They weren't able to find it after 1 hour. There was a potential to have to pay for 2-3 more hours of service to find a problem that may have been too expensive for to afford."   –   Michael L., Lake George, NY Apr 7, 2013
  •   4.5
      –   Sean P., Delmar, NY Apr 7, 2013
  •   4.0
      –   Jeffrey W., Oneonta, NY Apr 6, 2013
  •   5.0
      –   Andrew P., Little Falls, NY Apr 6, 2013
  •   4.0
    "Thought the car wash would have cleaned car better"   –   Jason F., Walden, NY Apr 5, 2013
  •   4.0
      –   Kathleen D., Gansevoort, NY Apr 5, 2013
  •   5.0
    "Was done quickly."   –   John T., Fabius, NY Apr 4, 2013
  •   1.0
    "Just checked oil and was still down 1 quart after I requested fill and bill indicated fluids were checked and filled. Just changed snow tires and rear lug nuts had been torqued over 200ft-lbs after the rear break job (very difficult to remove even with large breaker bar; not to mention my concern now over the condition of the wheel nuts). The battery was replaced and I just checked and the cover while filing the oil and discoverfed it is completely broken off at the plastic hinge. I payed $600 to replace a battery and sparkplugs - seems pretty expensive. The extended maintenance would cover the sparkpugs at 100k but they only lasted 37K to the point the car wouldn't start. I have owned and worked on cars for 40 years and this is the first time I had a complete failure of spark pluds where the car wouldn't run. I would like Mini USA to explain why this happened."   –   Paul S., Burnt Hills, NY Apr 2, 2013
    Dealer Response: Thank you for getting in touch with me. The cause for the spark plugs to foul was due to low battery voltage. Sometimes while cranking with very low voltage, the coils cannot supply enough voltage to the spark plugs to ignite the air/fuel in the combustion chamber. This will cause the spark plugs to foul.. For vehicles that sit for an extended amount of time, we recommend a battery tender to ensure proper battery voltage, especially over the winter months. If there is anything else that we can do, please feel free to get in touch.-TJ  –   Thomas A J., Service Manager Apr 4, 2013
  •   5.0
      –   Ann M., Mechanicville, NY Apr 2, 2013
  •   4.5
      –   ., , Apr 2, 2013
  •   5.0
      –   Paul R., Hudson, NY Apr 1, 2013
  •   5.0
      –   Dean M., Norwich, NY Apr 1, 2013
  •   5.0
      –   Duncan R., Pittsfield, MA Apr 1, 2013
  •   5.0
      –   John C., Albany, NY Mar 30, 2013
  •   5.0
    "Bill Fitzztrick always maks my service experience an absolute pleasure He even went above by finding something else needing tobe done Overall inspection He was Exceptional when I had the majr problem with my daughters 2007 Mini that could not be fixed Bill F and Bill S as well as Gary in sales should be commended on their handling of this car and making it right getting my daughter into a car that is safe and she ABSOLUTELY LOVES because of all these employees you have my businees forever I have told many others how well Keeler treated me and have never been so satisfied by any other dealership Employeses like this make a memorable experience and will never forget"   –   Thomas R., W Coxsackie, NY Mar 30, 2013
  •   4.0
      –   Kate W., Malta, NY Mar 29, 2013
  •   5.0
      –   Scott O., Albany, NY Mar 29, 2013
  •   5.0
    "i really thank bill fitzpatrick for taken extra time in seeing the car is fixed , great guy ,mike."   –   Michael C., Schenectady, NY Mar 29, 2013
  •   5.0
      –   Robert H., Loudonville, NY Mar 29, 2013
  •   5.0
      –   Stephanie K., Greenville, NY Mar 25, 2013
  •   4.5
      –   Thomas H., Rensselaer, NY Mar 25, 2013
  •   4.5
      –   Robert K., Ballston Lake, NY Mar 25, 2013
  •   4.5
      –   Gregory D., Richmond, MA Mar 25, 2013
  •   5.0
      –   Rosanne B., Endicott, NY Mar 24, 2013
  •   3.5
    "My car wasn't washed and I found a small spot on the bumpers paint peeled off, and when I first started it the warning light showed a bad bulb light but my husband hit the driving lights with his hand and it removed the warning,"   –   Marianne R., Troy, NY Mar 23, 2013
  •   4.5
      –   Barry M., Guilderland, NY Mar 23, 2013
  •   5.0
      –   Paul K., Saratoga Springs, NY Mar 22, 2013
  •   4.0
      –   Chad B., New Hartford, NY Mar 22, 2013
  •   4.5
    "My service screen was not reset. But info was e-mailed to me to reset it myself."   –   Ray F., Queensbury, NY Mar 19, 2013
  •   4.5
      –   MINI Owner, Ballston Spa, NY Mar 18, 2013
  •   5.0
    "Everything was great! Service was done over and above initial expectation."   –   MINI Owner, Margaretville, NY Mar 18, 2013
  •   5.0
      –   Judith E., Amsterdam, NY Mar 18, 2013
  •   5.0
      –   Patricia M., North Chatham, NY Mar 18, 2013
  •   5.0
      –   Gregory G., Hyde Park, NY Mar 16, 2013
  •   4.5
      –   Linda N., Peru, NY Mar 16, 2013
  •   4.0
      –   Jane D., Johnstown, NY Mar 15, 2013
  •   5.0
      –   Shanna T., Schenectady, NY Mar 15, 2013
  •   5.0
      –   Randall B., STILLWATER, NY Mar 15, 2013
  •   5.0
    "The new manager, Tom, was great -- very helpful, personable and understanding. Every time I've been to Keeler, I've waited hours, even for just an inspection or an oil change. On this most recent visit, I told Tom I was in a bit of a time crunch because I had to get to an appointment and he expedited my service and checked in with me frequently. I really appreciated that a lot. I drive almost 2 hours to get to Keeler (it's the closest Mini dealer to me) and basically have to make a day of it so I am happy that it was a bit of a shorter day this time! Thanks Tom!"   –   Abby T., Clingon, NY Mar 15, 2013
  •   3.0
      –   Charles W., Oneonta, NY Mar 15, 2013
  •   4.5
      –   Susan D., Ashley Falls, MA Mar 14, 2013
  •   4.5
      –   Marissa M., Clifton Park, NY Mar 13, 2013
  •   4.5
      –   Stephen P., Rotterdam, NY Mar 12, 2013
  •   5.0
      –   Wayne S., Saratoga Springs, NY Mar 11, 2013
  •   3.0
      –   Lesa J., Schenectady, NY Mar 11, 2013
  •   4.5
      –   Barbara C., Latham, NY Mar 11, 2013
  •   0.5
      –   Patrick C., Loudonville, Glens Falls Mar 10, 2013
  •   5.0
      –   Margaret F., Binghamton, NY Mar 9, 2013
  •   3.5
    "I had to go back a third time to have windshield wiper replaced"   –   Michael S., Ghent, NY Mar 8, 2013
    Dealer Response: Wipers do not have a recommended service interval. They can be covered under the maintenance plan once a year and at the customers request.  –   Thomas A J., Service Manager Mar 11, 2013
  •   5.0
    "Taylor, the office lady, is great!"   –   Deborah R., Queensbury, NY Mar 8, 2013
  •   3.5
      –   Murry B., Ballston Spa, NY Mar 7, 2013
  •   5.0
    "Fast, efficient, knowledgeable service. And my Mini was sparkling clean when I picked it up."   –   Maryann T., Pittsfield, MA Mar 5, 2013
  •   5.0
      –   ., , Mar 4, 2013
  •   5.0
    "Bill Fitzpatrick was my service advisor and he was great."   –   Samantha S., Albany, NY Mar 2, 2013
  •   5.0
    "I always receive exceptional service at Keelers. Bill Fitzpatrick is always professional and helpful."   –   M C., Clifton Park, NY Mar 2, 2013
  •   3.5
    "While work was being done on my mini, two light scratches were etched into my front hood. I brought them to the attention of a mechanic and called the service adviser the next day. He agreed to fix them, but when I got the car back, one of the two scratches didn't even look like it had been fixed. I don't have time to send the car back in for even more work."   –   Charlene F., Latham, NY Mar 1, 2013
    Dealer Response: Thank you for getting in touch with me. These scratches were not aquired at the dealer as described by pre service walk around. We tried to help out the situation by buffing the sctaches at no charge. Some scratches are too deep that paint work is required, which is the case here.  –   Thomas A J., Service Manager Mar 11, 2013
  •   5.0
      –   Hilary M., Schenectady, NY Feb 28, 2013
  •   5.0
      –   Nancy F., Troy, NY Feb 28, 2013
  •   5.0
      –   Sue M., Dorset, VT Feb 28, 2013
  •   5.0
      –   Frank C., Albany, NY Feb 28, 2013
  •   5.0
      –   Frank C., Albany, NY Feb 28, 2013
  •   4.5
      –   Susan O., Schenectady, NY Feb 28, 2013
  •   4.5
    "I thought we waiting a bit longer than usual for the scheduled service to be done. But it seemed to be a very busy day for the service dept.,so no real complaint."   –   MINI Owner, Lenox, MA Feb 28, 2013
  •   5.0
      –   Frederick T., Albany, NY Feb 28, 2013
  •   5.0
      –   Larry M., Selkirk, NY Feb 28, 2013
  •   5.0
      –   Katherine D., Kingston, NY Feb 26, 2013
  •   4.5
    "phone conversations were difficult when questions arose during service--lots of back and forth."   –   S C., Scotia, NY Feb 25, 2013
  •   4.5
      –   Steven K., Poestenkill, NY Feb 25, 2013
  •   4.5
      –   Ben M., Saratoga Springs, NY Feb 25, 2013
  •   4.5
      –   Lisa C., Waterford, NY Feb 25, 2013
  •   5.0
      –   Bryan B., Niskayuna, NY Feb 24, 2013
  •   5.0
      –   Todd G., Niskayuna, NY Feb 24, 2013
  •   4.5
    "Joanne was a really good customer service representative and explained everything well!"   –   Shawntell M., West Sand Lake, NY Feb 24, 2013
  •   4.5
      –   Joseph S., Greenwich, NY Feb 24, 2013
  •   4.0
      –   Eileen C., Syracuse, NY Feb 24, 2013
  •   1.5
    "Very disappointed to the point that I declined the recommended service and traded the car that very day."   –   George S., Utica, NY Feb 23, 2013
  •   4.5
      –   John G., Troy, NY Feb 22, 2013
  •   4.5
      –   Kenneth B., Westfield, MA Feb 22, 2013
  •   4.5
      –   Joel P., Albany, NY Feb 21, 2013
  •   0.5
      –   Stephen S., Essex, NY Feb 21, 2013
  •   5.0
      –   Leslie W., Chatham, NY Feb 21, 2013
  •   3.0
      –   Marjorie K., VALATIE, NY Feb 19, 2013
  •   5.0
      –   Rico R., Hadley, NY Feb 19, 2013
  •   4.5
      –   George J., Waterford, NY Feb 18, 2013
  •   4.5
      –   Argelis L., CLAVERACK, NY Feb 17, 2013
  •   4.5
      –   Page M., Rexford, NY Feb 17, 2013
  •   5.0
      –   David T., Sheffield, MA Feb 17, 2013
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Keeler MINI 1111 Troy Schenectady Rd Latham , NY 12110 Sales: (877) 209-9386